WHERE DOES MY ORDER SHIP FROM?
As of now orders ship directly from our main location in Tokyo, Japan. We are working on a EU online store as well. Keep an eye out for retail locations in your country of residence as well.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Items in stock within 1 to 3 business days. If you have any questions about your order please email us at email@example.com
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes, we ship worldwide via EMS or Japan Post.
DO YOU CHARGE SALES TAX?
Only for our local Japanese customers.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as Apple Pay. We are working on making PayPal available in our store.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.
Some of our items are limited to a certain number due to our artisans crafting everything by hand. The items can be sold out, but will certainly be stocked again. Follow us on our social media platforms or sign up to our newsletter to stay updated. If you have a question about a specific item feel free to contact us as firstname.lastname@example.org
CAN I FIND YOUR PRODUCTS LOCALLY?
We are working with retailers all over the world, please take a look at our stockists list.
I HAVE A STORE AND WOULD LIKE TO STOCK YOUR PRODUCTS!
That's great to hear! Please contact us through our wholesale contact form.
WHAT IS YOUR ONLINE RETURN POLICY?
We allow returns for unopened items up 7 days upon receipt. We do not provide return labels for returned merchandise. We will credit your card upon receipt of product.
All items on sale are final sale .
ARE YOUR CERAMICS MICROWAVE / DISHWASHER SAFE?
Our Asemi Artisan ceramics are hand crafted and burnt in a wood fired kiln, we recommend not to put them in the microwave or dishwasher.
Our Hasami Ware is ok to be put in microwave & dishwasher.